LINE Customer Connect
Customer communication that's one step ahead

LINE Customer Connect is a LINE-based customer service solution for company contact centers.
Boost customer satisfaction with unique advantages made possible through LINE.

LINE Customer Connect is a LINE-based customer service solution for company contact centers.
Boost customer satisfaction with unique advantages made possible through LINE.

A smoother customer
experience with LINE

  • Auto Reply - AI auto-replies

    Instant automated replies by FAQ-based AI. No more waiting customers. Easy maintenance.

  • Manual Reply - Full chat support

    Reply through chats via LINE. Send photos and stickers. Link with diverse CRM products.

  • LINE to Call - Free calls

    Save on costs with VoIP. Call for free on LINE with no additional setup needed.

    Beta version released April 2017.
  • Call to LINE - Help without the wait

    Find and message LINE accounts through phone numbers. Cut down on customer wait times by sending them right from
    IVR to LINE.

    Beta version release planned for summer 2017.
Learn more

LINE Customer Connect framework

LINE Customer Connect requires the use of a LINE account and third-party software.
The API for sending and receiving messages with other LINE accounts is provided by LINE through a distributor.
The third-party software your company uses is up to you—introduce new tools or continue your existing setup.

  • Provided by LINE
    through a distributor
  • Please contact the third-party
    company or distributor for more info.
Meet our partners

Advantages of LINE Customer Connect

  • Boost user satisfaction

    Anytime, anywhere, no wait, free.
    Create an enhanced experience for your company's customer service operations.

  • Respond instantly

    Significantly improve efficiency by moving from phone to chat. What's more, with our FAQ-based AI Auto Reply function, we help keep the number of staff-fielded inquiries at a minimum.

  • Reduce wait times

    Shorter waits for your customers means improved operational efficiency.
    Everyone wins.

  • Bolster cost efficiency

    Ease staff workloads by calling via LINE to cut call costs and phone inquiry volume.

Client feedback

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LOHACO, ASKUL Corporation

With LINE, we are able to close the distance with our customers, showing them a friendly side that cannot be conveyed through email correspondence and phone calls.

  • SBI SECURITIES Co., Ltd.

    Our customers are now able to approach us more easily with questions on LINE as well as by phone or email. We feel our high customer satisfaction rate is linked to that.

  • Panasonic Corporation

    Leveraging LINE's easy-to-use smartphone service as our new customer contact point has made it more convenient for our customers.

Our clients

client logo

Customer communication
that's one step ahead

For more info on LINE Customer Connect pricing,
please contact us or one of our partners.

Contact us
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